Terms & Conditions

Terms & Conditions

All transactions carried out through “www.sandals.com.gr” are governed by International and European law governing issues related to electronic commerce, as well as by the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling.

Make sure you agree to the following terms and conditions, as your use and browsing of the website “www.sandals.com.gr” implies your explicit and unconditional consent and consent with them.


The website reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store. The website undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders, which are already in progress.


Any user can browse the online store “www.sandals.com.gr” without giving any personal information. You may be asked to provide your personal information (name, email, product shipping address, telephone, etc.) as a rule to process your orders or to provide our services.

The personal data you declare in the online store “www.sandalsofgreece.com” is kept exclusively for reasons related to transactions with you, communication, improvement of the provided services and may not be used by third parties or provided to third parties (with exception where provided by law to the competent authorities only). The online store “www.sandals.com.gr” operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in the service of “www.sandals.com.gr” which are deleted after the termination of the transaction in any way, otherwise they are deleted within a period of 60 days.

In any case, the employees of the company who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with ELEN SANDALS, in order to execute your business relationship with us, but always under conditions that fully ensure that your personal information is not subject to any illegal processing.

At any time the user reserves the right to update and correct his data (nos. 12, 13, 14 and 15 of Regulation 2016/679) or to object to the further processing of his data (no. 21 of Regulation 2016/679) according to with the current legislation for the protection of personal data. In addition, the user reserves the right to delete his personal data as well as the right to restrict the processing of his data (nos. 16 and 18 of Regulation 2016/679).


The online store “www.sandals.com.gr” has the main priority of protecting your personal data and your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure maximum security. All information related to your personal information and your transactions is secure and confidential.

Items for Sale – Information Provided

The website is committed to the completeness and validity of the information regarding the products available for sale at the electronic address “www.sandals.com.gr”. Users can search for more information about each product by clicking on the product icon, subject to any typographical errors that have escaped our attention or have occurred unintentionally or due to downtime of the website for technical or other reasons. However, in order to reduce errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature is beyond reasonable and common.

“Www.sandals.com.gr” guarantees your timely information regarding the availability or not of the products. In any case, it must be made clear that the delivery times of your order depend on the availability of the products in our warehouses. In case the product is not available, you will be informed in time about its non-availability.

Payment Policy

The online store “www.sandals.com.gr” uses and displays different product prices depending on the address of the user / customer / consumer (user ip). Specifically, there are two (2) different prices per product, depending on whether the resident / user / customer / consumer is within the Greek territory (GREEK ITEM PRICE) or is a resident / user / customer / consumer abroad (INTERNATIONAL ITEM PRICE). The above GREEK or INTERNATIONAL price appears in the entire product catalog of sandal.com.gr and is also applied during the TAMEIOY / CHECKOUT process and the payment of the order according -always- with the country and the address of the customer / consumer.

Intellectual Property Rights

All content of the website, posted on the website, including images, graphics, texts, services and products are its intellectual property and are protected under the relevant provisions of Greek and European law and international conventions. The insignia that represent the company or its online store as well as their products and services are its exclusive marks and insignia and are protected by Greek, EU and international trademark and industrial and intellectual property laws and unfair competition.

Product Purchase – Order

In the pages of “www.sandals.com.gr” you will find information about the process and the steps until the completion of your order. In case of problems with your order, we recommend that you contact us, in order to receive useful tips for the registration of your order.

Orders through the online store are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is in force today), the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05. 2003) as well as JMC Z1-891 / 13-06-2013, which incorporated the Directive 2011/83 / EU on consumer rights.

We recommend that before you make purchases from our online store to visit the terms of use section, where you will find useful information about the process and how to buy products.

Upon completion of your order we will send you an e-mail (e-mail letter) confirming receipt of your order, while the next e-mail will follow, informing you of the sending of your order.

Changes – Returns – Replacement

You have the right to return the products you bought and request their replacement for the following reasons:

A) Wrong shipment of products

In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the necessary details and send you the products you did not receive without any extra charge.

B) Non-receipt of products

In case of non-receipt of the ordered goods (and if an unjustifiably long time has passed since the registration of the order), please contact a representative of ELEN SANDALS. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.

C) Withdrawal

You have the right to return the product you bought from the online store “www.sandals.com.gr”, exercising the right of withdrawal and only if the product is in the same condition in which you received it, in its original packaging and with full content.

You have the right to return the product free of charge and without the obligation to inform us the reason for returning the product, within 14 days from the date you received it, after contacting us by phone.

In this case, only the direct cost of returning the products with the courier company is borne by you. The address to which the products must be sent for return is: Nikopoleos and Volvis 20 Stavroupoli Post Code 54430 Thessaloniki.

Order cancellation

For any order cancellation before sending and delivery to courier you should contact us stating your Order Number.


“Www.sandals.com.gr” may use cookies to facilitate and operate services through the website, to make browsing more user friendly. Cookies are small text files that are sent and stored on the personal computer used by the user, allowing websites like this to operate without interruption and technical difficulties, to collect multiple user options, to identify frequent users, to facilitate access to the website. Cookies do not in any way cause harm to users’ computers or to the files stored on them. The information stored in cookies is used for identification purposes. We use cookies to provide you with information and to process your orders.